Reviews & Ratings
Reviews help buyers make decisions and sellers improve. Learn how the review system works.
How Reviews Work
Who Can Review
Users can leave reviews after:
- Installing a free item
- Purchasing a paid item
- Using for at least 24 hours
Review Components
Each review includes:
- Star rating (1-5)
- Written feedback
- Usage duration
- Verified badge
Leaving a Review
Writing Helpful Reviews
Good reviews include:
- What you used it for
- What worked well
- What could improve
- Who would benefit
Rating Guidelines
| Stars | Meaning | |-------|---------| | ⭐⭐⭐⭐⭐ | Excellent, highly recommend | | ⭐⭐⭐⭐ | Good, minor issues | | ⭐⭐⭐ | Average, works but room to improve | | ⭐⭐ | Below expectations | | ⭐ | Does not work as described |
How to Leave a Review
- Go to your installed items
- Find the item to review
- Click Write Review
- Select star rating
- Write your feedback
- Submit
Editing Reviews
You can update your review:
- Find your review
- Click Edit
- Update rating or text
- Save changes
For Sellers
Why Reviews Matter
- Influence purchase decisions
- Affect search ranking
- Build trust and credibility
- Provide product feedback
Monitoring Reviews
From Seller Dashboard:
- See new reviews
- Track rating trends
- Identify common feedback
- Monitor competitors
Responding to Reviews
Best practices:
- Respond promptly
- Thank positive reviewers
- Address concerns professionally
- Offer solutions for issues
Response Examples
Positive Review:
"Thank you for the kind words! Glad the template saved you time. Let me know if you need any customization help."
Negative Review:
"Sorry to hear about the issue. We've just released v1.1 that fixes this. Please update and let us know if it resolves it."
Managing Feedback
Addressing Issues
When you get negative feedback:
- Understand the problem
- Fix if possible
- Respond publicly
- Follow up privately if needed
Requesting Review Changes
If a review is unfair:
- Respond professionally first
- Try to resolve the issue
- If resolved, politely ask for update
- Report if policy violation
Review Guidelines
Reviews must be:
- Based on actual use
- Honest and accurate
- Respectful
- Free of spam or promotion
Review Aggregation
Overall Rating
Your item's rating is:
- Weighted average of all reviews
- Recent reviews weighted more
- Updated in real-time
Rating Breakdown
Users can see:
- Distribution of ratings
- Most helpful reviews
- Recent reviews
- Verified vs unverified
Building Good Reviews
Strategies
- Deliver quality - Best way to get good reviews
- Request feedback - Ask happy users to review
- Fix issues quickly - Turn negatives into positives
- Communicate clearly - Set proper expectations
What NOT to Do
- Don't fake reviews
- Don't offer incentives for reviews
- Don't harass for review changes
- Don't ignore feedback
Review Policies
Prohibited Reviews
We remove reviews that:
- Are fake or purchased
- Contain harassment
- Include spam/advertising
- Violate privacy
- Are from non-users
Reporting Reviews
To report a problematic review:
- Click Report on the review
- Select the reason
- Provide details
- Submit for review
Next Steps
- Browsing Templates - Find items
- Seller Setup - Start selling
- Publishing Templates - Share content